Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.malero.store. By making a purchase, you agree to comply with this policy. Please read it carefully to understand your rights and responsibilities.
Eligibility for Returns and Refunds
Return Timeframe
You may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as when delivered.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Items marked as final sale
- Products damaged due to customer misuse
Return Process
Initiating a Return
To start a return, contact our customer service team at [email protected] or +1 (310) 855-6447. Provide your order number and reason for the return. We will guide you through the next steps.
Shipping Responsibilities
You are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure your return is received.
Refunds
Processing Time
Once we receive and inspect your returned item, we will process your refund within 10 business days. Refunds will be issued to the original payment method.
Partial Refunds
Partial refunds may be issued if the returned item shows signs of use, damage not present at delivery, or missing parts.
Exchanges
We only exchange items if they are defective or damaged upon delivery. Contact us at [email protected] to arrange an exchange, and include photos of the defect or damage for verification.
Contact Information
If you have questions about this policy, reach out to us via email at [email protected], phone at +1 (310) 855-6447, or mail at 5684 North 12th Road, Los Angeles, California 90017, United States.
Policy Updates
https://www.malero.store reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically for updates.